Pacnet is once again pushing the envelope in customer and technical support through the integration of Pacnet Connect, its enhanced customer portal that provides online information and communication. The portal allows customers to access service details, monitor network performance, process billing information, and request support. Pacnet Connect improves the experience for customers, allowing for real-time service monitoring and management as well as seamless accessibility via desktop, notebook, tablet, and mobile devices from anywhere in the world. The portal is a perfect complement to the company’s vast customer and technical support capabilities, including its Customers Service Center, NOCs and global field operations team,
Pacnet also onboarded its new Vice President of Costumer Operations, Paul Cooney. Mr. Cooney is tasked with the management of Pacnet’s global customer support team. His focus is to promote costumer and technical support as he draws upon his 28 years of experience working within costumer operations at Ericsson Global Services and Asia Netcom. The onboarding of Mr. Cooney, combined with the release of Pacnet Connect, demonstrates the company’s continued innovation and commitment to improving overall customer experience.
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